Returns Rates & Times

Shipping Rates

Shipping is always FREE on 2GoCamp.com

Shipping Times

All merchandise process handling time is between 4 to 7 working days to ship. Then, 1 to 2 weeks product ship time to arrive.

Free Return

With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:

Easy

• Return items locally and easily:

1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.

• Remember to select ‘Return Goods” while opening the dispute.

Fast

• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement. Items will be processed at a local warehouse.

Return Shipment Fee

• Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.